Refund policy

At STTICH, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In the same condition as received
With original tags attached
In the original packaging
Accompanied by the receipt or proof of purchase

To start a return, contact us at officialsttich@gmail.com.

Return orders should be sent to:

[INSERT RETURN ADDRESS]

If your return request is approved, we will provide return instructions and a return shipping label (if applicable). Returns sent without prior approval will not be accepted.

For any return-related questions, feel free to contact us at officialsttich@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Sale items
Gift cards
Personalized or custom-made products
Personal care products
Perishable goods
Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is to return the original product first. Once your return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and payment providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at officialsttich@gmail.com.